Returns & Refunds Policy

Overview

We want you to be completely satisfied with your Velox Stitched purchase. If something isn't right, please get in touch within the timeframes below and we'll make it right.

DIY Kit Returns

If you've ordered a DIY steering wheel cover kit and it arrives unused and in its original packaging, you may return it within 30 days of receipt for a refund.

• The kit must be unused and in its original, sealed packaging.
• Returns are accepted for both defective and non-defective products.
• Returns must be sent by mail. Return postage is the customer's responsibility unless the item is faulty or incorrectly supplied.
• A restocking fee of 10% of the product price applies to non-defective returns.
• Once we receive and inspect the return, we'll process your refund within 7 days to your original payment method.
• Exchanges are not accepted. If you require a different product, please place a new order.

Pro-Fit Stitching Service

Because the Pro-Fit service involves custom, handcrafted work applied directly to your steering wheel, it is non-refundable once the stitching process has begun.

• If you need to cancel, you must contact us before posting your wheel to our workshop.
• If we've already received your wheel and work has not started, we'll offer a full refund minus return postage costs.
• If the finished work is genuinely defective or materially different from what was agreed, we will rectify or refund at no additional cost to you.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged in transit, or not what you ordered, please contact us within 48 hours of delivery with photos and your order details. We will arrange a full refund including return postage at no cost to you. No restocking fee applies to defective returns.

Items Not Eligible for Return

• DIY kits that have been opened or partially used.
• Bespoke or custom-colour orders made to your specification.
• Pro-Fit service once work has commenced on your steering wheel.

How to Start a Return

To initiate a return or raise a concern, please contact us through one of the following:

• Email: veloxstitched@gmail.com
• WhatsApp: +44 7398 170737
• Or use the Contact page

Please include your order number, a brief description of the issue, and photos if applicable.

Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. UK customers are entitled to a 14-day cooling-off period on eligible items. If you're unsure of your rights, visit gov.uk/consumer-protection-rights.